Chive support

How can we help?

Get help with your account, importing recipes, the browser extension, or Chive by text. Start with a guide below, or write to a real person.

Start here

Choose the closest issue.

These short guides cover the details support needs most often. You can still email us if the steps do not solve it.

Imports + extension

Bring a recipe into Chive.

Chive can import a public recipe page from the web, including from the browser extension. Automatic cards start only after you enable them. If an import stalls or fails, keep the original page open and try the checks below.

01
Check the automatic-card setting
In Chrome, open Profile › Chrome extension on chive.recipes; on iPhone, Profile › Safari extension in the Chive app. With automatic cards on, Chive checks each page’s address for a known recipe and reads a page only when it finds recipe markup or ingredient headings.
02
Try the page explicitly
Open a public recipe page—not a search result or a browser-internal page—and wait for the Chive tab to appear on the page.
03
Connect for browser-only recipes
If the server cannot read the page, connect Chive from the popover. Chive can then retry with the bounded recipe details described in the Privacy Policy.

Browser connection & revocation

02Account & sign-inEmail codes, Google sign-in, or getting back to the right account.03Chive by textReply HELP for help or STOP to stop further replies. Message and data rates may apply.04Privacy & deletionDelete an account, remove saved data, or understand what Chive keeps.

Quick answers

The details people ask for most.

My sign-in code is not working.: Request a new six-digit code, use the newest email, and enter it within five minutes. Check spam or junk if the message is missing.
How do I change or disconnect the browser extension?: On iPhone, the Safari extension lives in the Chive app: Profile › Safari extension. In Chrome, open Profile › Chrome extension on chive.recipes: it turns automatic cards on or off, connects or disconnects that browser, and revokes old connections.
Why did a recipe import fail?: The page may be private, blocked, missing recipe data, or temporarily unavailable. Send us the exact URL and error message if retrying once does not help.
How do I delete my account and data?: In the iOS app, tap your avatar, then Account & privacy, then Delete account. On the web, open Preferences, then choose Delete account. If you cannot sign in, email support from the address associated with the account.
How do HELP and STOP work by text?: Reply HELP for assistance. Reply STOP to stop further replies; Chive does not treat a recipe-link text as consent for recurring marketing.
I represent a recipe publisher. How do I request a change or removal?: Email support@chive.recipes with your domain, the affected Chive URL, and a way to verify your relationship to the site. You can also limit ChiveRecipeBot through robots.txt; crawler changes are picked up automatically.